Returns & Warranty Policy

At The Chic Tales, we want every order to reach you safely and exactly as expected. If there is an issue with your article when you receive your package, please review the guidelines below before submitting a replacement request.

We offer a free replacement if your order has any of the following issues:

• Article is broken or damaged when received
• You have received a different item than the one ordered
• One or more items are missing from your package

Please make sure to contact us within 48 hours from the date of delivery. Requests received after this period may not be eligible for replacement

Important Requirements for Claims

• A complete unboxing video is mandatory for claims related to damaged, missing, or incorrectly delivered items.
• The video must clearly show the sealed package as received, followed by the entire opening process and the issue found inside.
• Please provide at least 2 clear photographs showing the product and the reported issue.
• Your order number must be included when submitting the request.

Please email us at care@thechictales.in within 48 hours of delivery with above details for an easy, hassle-free replacement experience.

Replacement, Not Refund

We currently do not offer cash refunds for eligible return claims. Once your request is reviewed and approved, we will arrange a replacement for the affected item.

Our team will carefully review the submitted details and get back to you within 24–48 working hours.

Please retain the original packaging and the product until your request has been reviewed and resolved.

Thank you for choosing The Chic Tales. We truly appreciate your trust and want to make sure your shopping experience with us is a happy one.